Next >>>>
Do you have a walk-in store?
In order to keep prices low we only offer mail order service.
How long will it take for my order to ship?
Usually within 3-7 business days. Holidays between 7-10 business days. In some cases orders may be shipped next day if at all possible . Note: Large orders are normally shipped 5-7 days after payment is processed.
How do I contact customer service?
Customer Service: Heavensgarden@usa.com Receive information on orders or products emailed directly to your inbox within 24hrs. 1-866-650-7575.Be sure to provide a valid email address along with any questions for faster service. In order to keep prices low we provide email customer service. Questions and verifications are through the message center telephone number shown above. We are happy to assit you in any questions and we respond to as quickly as possible. Reminder when calling the message center please leave any information you feel will help us in providing accurate response.
Do you accept returns or exchanges?
We do not accept returns or exchanges. Please email us for any questions regarding size,colors,weight,shipping.Any questions we are happy to assist you with before the order is shipped.We have excellent customer service available Mon-Fri 8am-10pm.
How do you ship orders?
USPS Ground Shipping / UPS for large orders only. After shipment you will receive a tracking number .Tracking numbers are emailed directly to you inbox upon shipment. Reminder: If you have not received a emailed confirmation your order has not shipped. Confirmations are above anything sent to your email.
How can I pay for my order ?
We accept payment through Paypal.
How can I check the status of my order?
All orders are shipped after payments are received. Tracking numbers are sent to your email within 1-2 hours after shipping. Use the USPS Tracking address provided below. For order status: Use the contact seller located on every webpage. Please provide your name and order number . Reminder: If an order is shipped it has a tracking confirmation number. If you have not received the tracking confirmation it was not shipped.
What happens if the item is out-of-stock?
In most cases it returns, however if the item is discontinued another item similar to it will replace it. If the item is out of stock your order will not be processed and you will be contacted immediately. No charges will be deducted from your card.
How can I get discount codes?
Discount codes are located at http://heavensgardenoutlet.blogspot.com/ Also at http://www.twitter.com/heavensoutlet
Do you have a sizing chart?
Small 3-5 Medium 9-11 Large 12-14 XL 16-18 XXL 20-22 XXXL 22-24 Sizes may vary with fabric and different styles. When ever available we will post any size changes directly on the product page.
Do you ship overseas ?
Yes, we do ship overseas. Shipping rates are flat rate depending on products shipped. We are happy to give estimates on overseas shipping rates .We try to ship as low as possible.
What are the shipping rates overseas?
Shipping rates vary upon the size of the purchase and where the order is being delivered. Email us and we'll be happy to assist you in shipping methods and payment.
How can I track my order ?
You will receive a ship confirmation with a tracking number provided within 2 hrs. after shipment of an order. All orders are shipped USPS with a tracking number . If you receive a shipping confirmation without a tracking number please call 1-866-650-7575 . http://www.usps.com/shipping/trackandconfirm.htm
Where can I apply for an account?
To apply for your HeavensGardenOutlet FREE Membership use link provided below. 
How long do I have to wait for customer service response?
24hrs or less. Your time is valuable and we know this. Our message center cuts down on long hold times which we know are extremely annoying and costly. Your questions are answered by the information you provide to us. It is important to ask the question clearly and provide your contact imformation so that we have a clear understanding and contact you.
